Frequently asked questions
How can I track my order?
https://www.17track.net/zh-cn
When will my order be shipped?
Orders are normally shipped within 3 business days. We will notify you of the exact timeline if any exceptional circumstances arise.
What should I do if my package is lost?
We will reship your item or issue a full refund at your choice
How can I request a return?
Please reach out to our customer service team to resolve your after-sales issue.(please Note: Blind box items are non-refundable and non-exchangeable. Plush items cannot be returned or exchanged unless there are quality defects.)
Do you offer membership discounts?
Follow our TikTok and stay tuned for exclusive member discount offers
What should I do if my product has a quality issue?
We will provide after-sales service if you supply our customer service with a complete unboxing video proving the damage is not caused manually