Refund policy

Return & Refund Policy
At sanderalume.shop each of our gemstone and crystal pieces is crafted with care and passion. We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help.
30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
 The item must be in the same condition that you received it, unworn, unused, and with all original tags attached.
 It must be returned in its original packaging (including pouches, gift boxes, or certificates).
  Natural variations in color, pattern, and minor inclusions are inherent to natural gemstones and are not considered defects.
Non-Returnable Items
  Custom / Personalized Orders: Custom-built bracelets or items made to unique specifications cannot be returned or exchanged unless there is a manufacturing defect or damage upon delivery.
  Final Sale / Gift Cards: Items marked as "Final Sale" or purchased via promotional gift cards are non-refundable.
How to Initiate a Return
 Contact our support team at sandingg952@gmail.com with your order number and the reason for the return.
  If your return is accepted, we will send you instructions on how and where to send your package.
  Note: Items sent back to us without first requesting a return will not be accepted.
Return Shipping Fees
  Customer Responsibility: Buyers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item sent) or damage during transit.
  We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Defective Items
Please inspect your order upon arrival. If your jewelry arrives damaged or if you receive the wrong item, please contact us immediately at sandingg952@gmail.com within 48 hours of delivery with clear photos or videos of the issue. We will arrange a replacement or full refund at no extra cost to you.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  If approved, your refund will be processed to your original method of payment within 5-7 business days.
  Please note that original shipping costs (if any) are non-refundable.
  Processing times may vary depending on your credit card issuer or bank.