Shipping policy
Shipping Policy
At sanderalume, each gemstone and crystal jewelry piece is crafted with care and passion. To ensure your order arrives safely and as quickly as possible, all purchases are dispatched via express air freight across the United States.
1. Processing Time
All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and statutory holidays).
Once your package is picked up by our courier, you will receive a Shipping Confirmation email containing your tracking number and a live tracking link.
Please allow 24 to 48 hours for tracking information to update in the carrier system.
2. Shipping Rates & Delivery Timeframes
We offer standard air shipping to all residential and commercial addresses within the continental United States:
Orders $30.00 and above: Enjoy FREE standard air shipping with an estimated delivery time of 6 to 10 business days.
Orders under $30.00: A flat shipping fee of $4.99 USD applies, with an estimated delivery time of 6 to 10 business days.
Please note: Delivery timeframes are estimates and include transit times after processing. Actual delivery times may vary slightly due to flight availability, weather conditions, local postal service delays, or customs inspection processes.
3. Order Tracking
You can easily track your package step-by-step. Simply click the tracking link provided in your Shipping Confirmation email, or visit our [Order Tracking Page] and enter your order number alongside your email address.
4. Address Changes & Order Modifications
If you need to update your shipping address or modify your order details, please contact us immediately at [Your Customer Support Email] within 12 hours of placing your order. Once an order has entered the fulfillment process or has been shipped, we are unable to change the delivery address.
5. Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address prior to placing your order. [Your Brand Name] is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address or failed delivery attempts, reshipment fees may apply.
6. Lost, Stolen, or Damaged Packages
Damaged in Transit: If your item arrives damaged or defective, please notify us within 48 hours of receipt at [Your Customer Support Email] with photos/videos of the damaged item and original packaging. We will arrange a replacement or issue a full refund immediately.
Lost Packages: If your tracking status shows "Delivered" but you have not received your parcel, please check with household members, neighbors, or your local mail carrier first. If you still cannot locate it, contact our team for assistance in opening an investigation.
7. Contact Us
For any questions or support regarding your shipment, please reach out to our dedicated support team:
Email: sanderalume@sanderalume.com/sandingg952@gmail.com
Support Hours: 24hours