Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days once payment is confirmed. Orders placed after 5 PM EST will be handled the next working day. Minor processing delays may happen during holiday sales or peak shopping periods, and we will send advance email notifications if delays occur.
2. US Shipping Coverage
We ship to all 50 states of the United States only. Every order comes with a unique tracking number, which will be emailed to you once your package departs our warehouse.
3. Shipping Fee Standard
• Free standard shipping for all orders over $30 USD
• Flat $3.99 standard shipping fee for orders under $30
4. Transit Time Disclaimer (No Guaranteed Delivery Date)
We provide estimated transit times for reference only and do not guarantee exact delivery dates:
• Standard shipping estimated transit: 3–7 business days after dispatch
• Expedited shipping estimated transit: 2–4 business days after dispatch
Delivery delays may be caused by carrier sorting backlogs, severe weather, local postal restrictions, customs screening and other uncontrollable external factors. We take no responsibility for delivery holdups out of our control and will not offer compensation for late arrivals.
5. Special Item Shipping Notes
Our crystal bracelets are fragile, and all Fuggler blind box plush toys are wrapped with shockproof bubble packaging to prevent transit damage.
• Blind box items are non-refundable and non-exchangeable after shipment, only factory defective products qualify for after-sales service.
• If your items arrive broken or damaged, please submit a complete unboxing video to customer service within 48 hours of delivery, and we will arrange reshipment or a full refund for you.
6. Shipping Address Reminder
Please double-check your full, accurate US shipping address, zip code and contact number before checkout. We will not cover losses or extra shipping fees for packages lost, returned or misdelivered due to incorrect address information. If the package is sent back to our warehouse, the buyer must cover the second shipping cost for re-delivery.
7. Tracking & Support
If your tracking status stops updating for more than 7 days, please contact our customer service team and we will assist you to inquire about your parcel.